ROES Questions? Here are Some of the Most Common Things You Might Need to Know

Features and ROES Updates

The most important change is this: Color Correct and Print & Ship catalogs are now called Lab Corrected and Studio Corrected Products. For customers who do their own color correction, choose the Studio Corrected Products. For those customers who would like our color expertise, please choose Lab Corrected Products.
Proofing has been streamlined. Now, you’ll find only one proof node per size proof, each in its own catalog. You can still click on your first image hold down the shift key and click on your last image to drag and drop all of your images at once into the order, but there is a 15 proof minimum in the proofing catalogs. If you want your proofs color corrected, just click the radial dial for color correction on the “Cart” screen.
Probably the most convenient aspect of this update is the ability to import images from more than one folder at a time. In addition, you can now drag and drop images directly from your desktop into ROES just by highlighting the image and dragging it over. It is still recommended that you organize your image files into unique folders, but now you can place multiple photo shoots into the same order by merely opening the additional folders. This saves you time!
Used to using ROES’s packager feature? It’s changed a little, too. You will need to rebuild your Groups and Packages, but wait til you see how easy it is! First, click on the “Favorites” button (bottom left) to open the Favorites dialog box. Click the “+” sign to add/name your Groups. Say you just shot “ABC School,” and you want to build out your packages. Click on the “+” sign to add a group: a dialogue box opens where you can name your group. After naming it, click “Enter”. A new tab is created. You can add additional Groups in the same way (i.e.: one Group for each school or group you will be placing orders for). Now let’s define the packages for ABC School.

To add the packages, you will have to choose a ROES catalog to order from. For instance, Events Deluxe. Navigate to your preferred catalog to create the package products. For this example, let’s choose Events Deluxe, then the Prints tab. Now, click on the stacked prints icon to the left of the “Quantity” box to start building your packages. A new tool box appears directly below the product node. The new tool box has two radial dials (Span and Copy Image) and a zoom bar. (If you don’t see this tool bar, you are not in “Packager mode”.)

Let’s build a package. In this example, the first package contains 1-8×10, 2-5×7 units, and 3-wallet units. Click on the 8×10, it’s the first item in your package. Then click on and drag over the 5×7 unit and change the quantity to 2; then click on and drag over the wallet unit changing the quantity to 3. Choose your options for each product in the package. Not sure which node is which? Click on the node and the text beneath the nodes will change based on the product node you’ve clicked on.

You can easily move the nodes around by grabbing the blue cross in the center of the node.

Once you’ve added each of the products needed in that package, click back on the “Favorites” button to bring the Favorites dialog box back up, click the “heart-plus” sign next to the “Favorites” button, name your package, hit enter, and Voila! that package appears in the Groups tab you have highlighted.

Not sure you’ve added the correct products to the package? Hover your mouse over the package and a tool tip pops up showing you what you’ve built into that package.

Continue in like fashion until you’ve added each package that this particular Group needs.

With new ROES, dynamic cropping means each image is cropped according to its aspect ratio so there’s no need to individually crop each product node.

Even more exciting, for the first time ever you can add multi-node products into your packages. So, for instance, if you want to add wallets with text, a button, or even a memory mate with text fields to your package, now you can!

We’re on a mission to make your ordering experience as easy and efficient as possible.

Using the Packager tool box, click the “Span Image” radial dial. Now drag in an image. Voila! You’ve got a custom composite. Now unlink any of the nodes, and add a different image to your composite. There’s no limit to what you can create now.
It’s all one window now! No more dealing with opening and closing the sizes pallet or the options pallet. All of the options available for your chosen print size are displayed right there. It’s so convenient.
Now, when you click “add to cart”, your image goes into the cart and out of the ordering pane. There’s no more guessing whether or not you had indeed added it to the cart. But if you want to be sure, just click “Cart” across the top or “View Cart” along the bottom of your screen.
Special instructions can be still be added from the “Cart” pane. We will hold any order with special instructions until we have had a chance to talk with you. Please use the available options to order any desired finishing services.
If you want to order just prints, or prints with finishing services, and you’d rather not be bothered by all the rest of the products we offer, choose the “Just Prints” catalog. In there you will find prints and the finishing options available to them. If you want canvas wraps, dry erase boards, Diamond Six Packs, Work Prints, or PhotoSplits, and just prints too, please choose the “Prints, finishing, & more catalog”.
The rotate image function has moved too. In order to bring up the option to rotate your image, click INSIDE the image you have added to the image node. A new window will display that allows you to rotate the lay out, or to “Crop or fit” to either crop the image, or fit the entire image into your chosen print size.
When you send your order to D&M Imaging, you can preview, save, and print your order receipt by clicking on Show Receipt. Once your order has been sent to us you can also go to History and Saved Carts. From this screen you can view your receipt by clicking on Show Order.

Common ROES Questions & Concerns

Like billions of other applications, ROES, our photo ordering software, runs on Java. If you cannot load ROES, ensure that you have the latest version of Java installed. Visit to download it.
Ensure that your operating system has been updated to the latest version and that Java is installed. If you’ve used ROES on your Mac already, but it no longer works, you need to do the following:

1. Go to Finder and select Go > Go to the Folder. Search for ~/.roescache and delete all the files within that folder.

2. Go to Finder and select Go > Go to the Folder. Search for .dmimaging and delete that folder when you find it.

Launch ROES again.

Like billions of other applications, ROES, our photo ordering software, runs on Java. If you cannot load ROES, ensure that you have the latest version of Java installed.

To update Java for Windows, visit the Sun Java Download site at

To update Java on Mac OSX, run Apple Software Updates. This option will automatically check for the most recent version of Java available.

If you’ve lost your ROES icon you can recover it from the Java Control Panel. On Windows 8,  go to the Control Panel > Java > General.

From the General tab, select View to access Java Cache Viewer. Select D&M Imaging icon, right click on it and select Install Shortcuts. You can also access this menu with the Run command. Bring up the Run command and type in javaws -viewer

If you don’t see our ROES icon in the Java Cache Viewer, ensure that Java has been installed and/or that you’ve already launched ROES manually from our website. Then return to the Java Control Panel and try again.

Add Java Shortcuts

If you’re in ROES, and it’s loading all your images, go to the top and click Home. On the home page in ROES, ensure the “Search enclosed folders” check box, located under Preferences, is NOT selected. Then click on Products to return to your order.

If you haven’t deselected the “Search enclosed folders” check box, as mentioned above, then ROES might load all the pictures on your computer. To close all the picture tabs at once, hold the Alt key on your keyboard, and while still holding it, close one of the tabs. If you’ve done it correctly, all the pictures should disappear from ROES.

Clearing Java and ROES cache may solve simple ROES bugs. Once you clear both Java and ROES cache, you may have to restart your computer. Here is how to do it:

How to Clear Java Cache on a Mac

To clear Java on a Mac, go to Macintosh Hard Drive>Applications Folder>Utilities>Java>Java Plug-in Settings>Cache>Clear Cache

How to Clear Java Cache on Windows 8

To clear Java on a PC, go to Start>Settings>Control Panel>Java. Select the Cache tab or the General Tab, then select “Clear JAR Cache” or “Delete Files”. Here is what the dialog box looks like on Windows 8.

How to Delete Java Cache on Windows 8

How to Clear ROES Cache

To clear cache in ROES, select the Diagnostic Tools from the Home screen, and clear both caches.

How to Clear Cache in ROES with Diagnostic Tools

What you’re seeing in ROES is a preview. If you know your images are the right size and quality, yet they look pixelated, then there is no need to worry. While most images will look fine in the preview, some will appear to be pixelated. This will happen when you have large files, for example a 20×30 image, placed into smaller templates, such as an 8×10 size. Your images will print fine.

When your images are in ROES, the preview may be pixelated, as mentioned above. If this is the case, there is no need to worry. However, if there is a huge undesirable color shift in your images, once they’re in ROES, then your images may have been embedded with the wrong color profile or ICC. We accept the following profiles: sRGB and Adobe RGB.

By default, Lightroom and Camera Raw may be set to ProPhoto RGB. We suggest that you work in the sRGB mode. When you save your images, ensure that the sRGB or Adobe RBG profiles are embedded, as demonstrated in the graphic below. If you don’t embed a profile, our printers will automatically choose sRGB. This may cause undesirable shifts especially if your images came from a larger color gamut, such as Adobe RGB or ProPhoto RGB.

Embed ICC Profile

File Management

While you’re editing your images, work on them in RAW, TIFF, or PSD formats. When you’re done, and know that no more changes will be made to your images, save them as jpeg files and upload them to ROES. While ROES will accept flattened TIFF files, we suggest that you send us full resolution jpeg files. You will not see a difference in print quality between a full resolution jpeg file v.s. a large Tiff file.
We accept working space profiles such as Adobe RGB and sRGB. If you’re alternating between Photoshop, Camera Raw, or Lightroom, ensure that they are all set to a common color space. Note: Do not convert your files to CMYK.
Yes. Ensure that an ICC profile is embedded to your images. If you don’t, our printers will convert them sRGB. This can cause undesirable color shifts especially if your images come from a larger color gamut, such as Adobe RGB or ProPhoto RGB. Note: Do not convert your files to CMYK.
To be safe, you can send your images at 300 pixels/inch. You can also make test prints at different resolutions to check the image quality when printed.
If you want to be in charge of your color, density and print output, then we recommend that you calibrate your monitor and make test prints. Our test prints are free and can be ordered through ROES. To learn how to calibrate your monitor, click here.
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