ROES Questions? Here are Some of the Most Common Things You Might Need to Know
Features and ROES Updates
To add the packages, you will have to choose a ROES catalog to order from. For instance, Events Deluxe. Navigate to your preferred catalog to create the package products. For this example, let’s choose Events Deluxe, then the Prints tab. Now, click on the stacked prints icon to the left of the “Quantity” box to start building your packages. A new tool box appears directly below the product node. The new tool box has two radial dials (Span and Copy Image) and a zoom bar. (If you don’t see this tool bar, you are not in “Packager mode”.)
Let’s build a package. In this example, the first package contains 1-8×10, 2-5×7 units, and 3-wallet units. Click on the 8×10, it’s the first item in your package. Then click on and drag over the 5×7 unit and change the quantity to 2; then click on and drag over the wallet unit changing the quantity to 3. Choose your options for each product in the package. Not sure which node is which? Click on the node and the text beneath the nodes will change based on the product node you’ve clicked on.
You can easily move the nodes around by grabbing the blue cross in the center of the node.
Once you’ve added each of the products needed in that package, click back on the “Favorites” button to bring the Favorites dialog box back up, click the “heart-plus” sign next to the “Favorites” button, name your package, hit enter, and Voila! that package appears in the Groups tab you have highlighted.
Not sure you’ve added the correct products to the package? Hover your mouse over the package and a tool tip pops up showing you what you’ve built into that package.
Continue in like fashion until you’ve added each package that this particular Group needs.
With new ROES, dynamic cropping means each image is cropped according to its aspect ratio so there’s no need to individually crop each product node.
Even more exciting, for the first time ever you can add multi-node products into your packages. So, for instance, if you want to add wallets with text, a button, or even a memory mate with text fields to your package, now you can!
We’re on a mission to make your ordering experience as easy and efficient as possible.
Common ROES Questions & Concerns
1. Go to Finder and select Go > Go to the Folder. Search for ~/.roescache and delete all the files within that folder.
2. Go to Finder and select Go > Go to the Folder. Search for .dmimaging and delete that folder when you find it.
Launch ROES again.
To update Java for Windows, visit the Sun Java Download site at http://java.com/en/download/manual.jsp
To update Java on Mac OSX, run Apple Software Updates. This option will automatically check for the most recent version of Java available.
From the General tab, select View to access Java Cache Viewer. Select D&M Imaging icon, right click on it and select Install Shortcuts. You can also access this menu with the Run command. Bring up the Run command and type in javaws -viewer
If you don’t see our ROES icon in the Java Cache Viewer, ensure that Java has been installed and/or that you’ve already launched ROES manually from our website. Then return to the Java Control Panel and try again.
If you’re in ROES, and it’s loading all your images, go to the top and click Home. On the home page in ROES, ensure the “Search enclosed folders” check box, located under Preferences, is NOT selected. Then click on Products to return to your order.
If you haven’t deselected the “Search enclosed folders” check box, as mentioned above, then ROES might load all the pictures on your computer. To close all the picture tabs at once, hold the Alt key on your keyboard, and while still holding it, close one of the tabs. If you’ve done it correctly, all the pictures should disappear from ROES.
Clearing Java and ROES cache may solve simple ROES bugs. Once you clear both Java and ROES cache, you may have to restart your computer. Here is how to do it:
How to Clear Java Cache on a Mac
To clear Java on a Mac, go to Macintosh Hard Drive>Applications Folder>Utilities>Java>Java Plug-in Settings>Cache>Clear Cache
How to Clear Java Cache on Windows 8
To clear Java on a PC, go to Start>Settings>Control Panel>Java. Select the Cache tab or the General Tab, then select “Clear JAR Cache” or “Delete Files”. Here is what the dialog box looks like on Windows 8.
How to Clear ROES Cache
To clear cache in ROES, select the Diagnostic Tools from the Home screen, and clear both caches.
What you’re seeing in ROES is a preview. If you know your images are the right size and quality, yet they look pixelated, then there is no need to worry. While most images will look fine in the preview, some will appear to be pixelated. This will happen when you have large files, for example a 20×30 image, placed into smaller templates, such as an 8×10 size. Your images will print fine.
When your images are in ROES, the preview may be pixelated, as mentioned above. If this is the case, there is no need to worry. However, if there is a huge undesirable color shift in your images, once they’re in ROES, then your images may have been embedded with the wrong color profile or ICC. We accept the following profiles: sRGB and Adobe RGB.
By default, Lightroom and Camera Raw may be set to ProPhoto RGB. We suggest that you work in the sRGB mode. When you save your images, ensure that the sRGB or Adobe RBG profiles are embedded, as demonstrated in the graphic below. If you don’t embed a profile, our printers will automatically choose sRGB. This may cause undesirable shifts especially if your images came from a larger color gamut, such as Adobe RGB or ProPhoto RGB.